Returns, exchanges & refunds
Christmas Extended Returns Policy
All orders placed between the 28th November and the 15th of December will receive an additional 30 days to return their orders.
We're confident you'll love our support. In fact, we'll give you 30 days of wear-testing to make sure that you do. If you're still not convinced, we'll happily refund your purchase. For the greatest comfort, we suggest wearing our shoes for a few hours at a time for the first few days to allow your body to adapt to our biomechanical orthotic technology.
If you are not 100% satisfied with your online purchase, you can return the goods to us within 30 days. Refunds
will be credited to the original form of payment. As soon as we receive your parcel your return will typically be processed within 5 working days. (Times may vary during promotional
periods). Original shipping charges are not refunded.
PLEASE NOTE: We cannot process returns or exchanges for purchases made through other retailers.
STEP ONE: Please contact customer service on 1300 856 226 or at email@example.com to organise a returns & exchanges form to print at home.
For a refund: Tick the refund box of the form.
For an exchange: Fill out the exchange section on the form*.
STEP TWO: Repackage your merchandise in its original packaging and include the completed form.
STEP THREE: Affix the prepaid label to the outside of the box and make note of the Australia Post Tracking Number in case you need to track your package at auspost.com.au
STEP FOUR: Drop off your package to any authorised Australia Post location, or give it directly to your mail carrier. Once we have received your return, please allow up to 5 days for the credit to show on your payment statement.
*Please note: Exchanges can only be made for the same style or products of equal or
lesser value. Once the goods are received in good condition, a refund will be generated against the credit
card supplied at purchase (minus any shipping costs). If you do not use the provided shipping label and
designated shipping method, Scholl is not able to provide a refund of the shipping charges.
Scholl will only allow one free return or exchange per order number.
Faulty, Damaged or Incorrect products
If you believe the product delivered is faulty, damaged or incorrectly supplied please email photos and specific details to firstname.lastname@example.org where it will be assessed and we will be in contact with you with an outcome. Faulty products are subject to our inspection of workmanship and/or materials.